microsoft authenticator not sending notifications new phone

Youll be asked to sign in to the Microsoft account you used for the backup on your old phone. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. If you only have the authenticator app registered as second factor, please contact your tenant administrator and ask for MFA reset. Check if your devices get notifications when the app is open or closed. A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. This data is stored on your device and can be removed by removing your account. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. 05:33 AM 3.If you dont use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. Dont set up any accounts using Microsoft Authenticator until after youve used the Recovery tool because it will overwrite matching site accounts. Microsoft Authenticator app has stopped displaying the approve/deny message. but the amazing thing is they can reach other web-pages like google or Yahoo. Youll now receive a notification on your device anytime a new sign-in is detected for any of your accounts that are using Microsoft Authenticator. If you tried all of these steps and are still having issues, we recommend sending your log files for diagnostics. A: This is a known issue on iOS 13+. You can browse these log files in the app at any time to see the information being gathered. It's also used those technologies to closely connect its iPhones, iPad tablets and Mac computers, a move that industry watchers say helps Apple products stand out. Follow the iOS prompts to grant that permission. I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! On the next screen, you can select onStop sync and remove all autofill data. Setting up a phone number to receivephone calls to verify their identity. I had to go into the advanced set up to be able to change it back. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. In this situation, the account isn't used for two-step verification and shows up as gray or inactive. Youll then be able to use those if you experience any issues when trying to recover your accounts. The problem persists. This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. Q: I got a prompt asking me to grant permission for the app to access my location. A: Verified IDs are issued directly from your organization or a website. Once the app generates a code, you will be able to log in to your account with it. We select and review products independently. On my Android phone, I go Settings > Notifications > Authenticator > All Notifications (under Categories) which opens which notifications make noise, which show on the lock screen etc. If you restart your phone, this permission ensures that you continue you receive notifications to verify your identity. Prevent phone from sleeping. I did change my tone for notifications so I knew it was "special". The app notification issue appear on iOS and Android? If you want to completely uninstall the app, you need to first unregister the app in the app settings. Youll need to provide your sign-in username so that your admin can look you up in your organization. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. A: You can set up notifications for your work or school account (if allowed by your administrator) or for your personal Microsoft account. Finally, add the account again and turn authenticator backup back on again. You can turn App Lock on or off on the Authenticator Settings page. Don't set up any accounts using Microsoft Authenticator until after you've used the Recovery tool because it will overwrite matching site accounts. Most accounts provide backup codes you can use if youve lost or damaged your phone. Currently, he writes about Apple, Microsoft, VR, video games, and internet troubles. by Q: How can I see whichsites are using my identity data? View network connections. Was this reply helpful? What are the steps? Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. generated for my account, but no notifications when I try to connect to Beam, MS Technet etc. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. Go toAdd Account, selectPersonal Microsoft Account, and then sign in using your username and password. Make sure the device hashardware encryption enabled. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. In addition to being simple and user-friendly, push notifications also make it simple for you to receive them. Used to scan QR codes when you add a work, school, or non-Microsoft account. Since we launched in 2006, our articles have been read billions of times. It can also be used to sign in to apps and websites that support Microsoft Authenticator. Try change the network to see if the result is different? Make sure you stay updated with the latestAndroidandiOS version for the best authentication experience. For example, if you're Katy signing in to your Contoso account, you'd tap the account tile and then use the verification code 895823. Thanks. Authenticator APP and re-add accounts to APP? He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. Latest version (always automatically updated) from Google Play store: 6.1.4, on LG G2 Android 5.0.2 (stock ROM). Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. A related link for the reference:https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-helNote: non-Microsoft link, just for the reference. A: No, notifications only work with Microsoft accounts and Azure Active Directory accounts. Use fingerprint hardware. On iOS, Microsoft recommends allowing the app to access location always. I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). There is no help available anywhere, and there seems to be no way to "reset" this security information. To use Microsoft Authenticator, you need to first enable it on your Android device. To switch your personal account over to notifications, you'll have to re-register your device with the account. To remove an account from your old phone, open Microsoft Authenticator on it. TechCommunityAPIAdmin. The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource. After adding your account, depending on the features you enable for the account, your account data might sync down to the app. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. Phone number is also correct. Usually,you'll use your device's camera to capture a QR code on the site to geta new Verified ID, or a verification of an ID already on your device. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. If you know a SECURE download site with the old APK please tell me. This is because the network connecting the service you are signing into terminates and is not able to receive sign-in approval from Authenticator, creating a loop. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. Tap the Contoso account tile. Q: Is registering a device agreeing to give the company or service access to my device? WhatdoIdo? Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. Initially offered in limited public testing, the software won't allow people to participate in group message chats or to send multimedia messages with photos or videos. A: No. For more information, review the Microsoft Privacy Statement. Regards, Walter The software giant kicks off public testing for its Phone Link software. Q: While signing in to my work or school account using the default mail app that comes with iOS, I get prompted by Authenticator for my security verification information. Created on December 4, 2021 Push notifications for Microsoft authenticator app gets permanently disabled after reset of iOS settings. Multi-factor authentication (MFA) is becoming increasingly important as part of the Internet security revolution. We also ensure we check the sanity of data being synced over network using cryptographic hashed functions (specifically, hash-based message authentication code). This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. The problem lies in that even though they are visiting the portal from devices that are excluded from MFA via conditional access (Compliant/Hybrid AD Joined) the myapps.microsoft.com portal is still enforcing MFA to log in. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Yes, multiple times. I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. I have moved the Authenticator app from the old to the new phone and it seems to have worked: the new phone has the app working and connected to my work account. I have been trying to log in to my Microsoft account on my new laptop. Thank you for writing to Microsoft Community Forums. Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. Open APP and check for notifications. This is causing issues when users need to re set up the account in the Authenticator app. If you need to recover your accounts on a new phone, youll have to turn on the backup option on your old one. To unlock their phone, they must sign in to their web app and receive three 2-digit codes. This behavior doesn't make sense to me. To learn more on how to allow Autofill for your organization, see Autofill for IT admins. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. What can I do? Notifications won't work for third-party accounts, like Google or Facebook. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. Learn and ask questions on how to implement MFA. A:To add a work or school account for passwordless or two-step verification, select the +button in the top right corner of Microsoft Authenticator > Work or school account> Sign inand complete the authentication on your device to add your account. For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. Microsoft This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. Q: What information can Authenticator autofill for me? If you have an Android device, the ID.me Authenticator app is the best option. To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. 01:13 PM Can I continue authenticating using the app? Make sure you have a copy of the backup codes for each account before you attempt to change your authenticator device. Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. - last edited on Microsoft Account unfortunately has been removed from Google play store. You still use your password to access credentials to share with another organization. Highlight a Row Using Conditional Formatting, Hide or Password Protect a Folder in Windows, Access Your Router If You Forget the Password, Access Your Linux Partitions From Windows, How to Connect to Localhost Within a Docker Container. Then, tap Settings and turn on the toggle for Enable push notifications. This permission is required for sending notifications to verify your identity. I'm afraid it's an Android 5.0.2 issue. Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). This will remove passwords and other autofill data from the device. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. It said that I was supposed to go to MS Authenticator, to authenticate my login to my . For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. Camera. The specific permissions you see will depend on the type of phone you have. Your accounts will then automatically be added to Microsoft Authenticator on your new one. By default, App Lock is turned on when you set up a PIN or biometric on your device. Phone number is also correct. Strong authentication is needed by Authenticator app: Signing into Authenticator requires a second step. 01:14 PM. https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. A: If you need help adding your personal Microsoft account to Microsoft Authenticator, please visit our Microsoft account help page How to use Microsoft Authenticator. A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. Would be very grateful for some help. Tap the account you want to remove, and then tap Remove Account.. Whenever I try to enter a MS service (e.g. When you add a Microsoft account, the app requires network/internet connection. The thing you know is your password. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. A: Your org might require you to register the device to track access to secured resources, such as files and apps. Try this, hit the hamburger on the left and click on "backup this device". How to Run Your Own DNS Server on Your Local Network, How to Check If the Docker Daemon or a Container Is Running, How to Manage an SSH Config File in Windows and Linux, How to View Kubernetes Pod Logs With Kubectl, How to Run GUI Applications in a Docker Container. Please ensure push notifications are enabled in Settings and your network connection is stable.. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. This timer is the countdown to the verification code changing to the next code. A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. It works with both iOS and Android devices, so there is no need to install the app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. CSP Partner security requirements where this community is meant for. Since they have removed their account from the application they can not authenticate to the portal. I suggest you could check as the following Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. I have not uninstalled the app from the old phone because I wanted to test it first. SMS. Control vibration. After that, you should start receiving push notifications from the Authenticator app. Check for notifications doesn't change the situation: no notification queued. Finally there is also an option to reset password and security information all together:Recover your account (live.com), Authenticator app isn't receiving notifications to approve log in on my laptop. A: The Authenticator app collects your GPS information to determine what country you are located in. Q: What data does the Authenticator collect and store on my behalf and how can I delete this data? For me it was not required to remove settings or the whole app to solve it. The only thing I see working on the Android app is the countdown random number For more info, see theBackup and recover account credentials with Authenticatorarticle. The country name is stored and reported back to your IT admin, but your actual coordinates are never saved or stored on Microsoft servers. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. A: All enterprises or schools added in the Authenticator app need to be allowlisted for Autofill in Authenticator for the app owner to be able to use it. Try to remove the account in Authenticator and try again to see if there's any different. A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. All of this could be fixed with a one time bypass for cloud! Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. If you are still not able to add your account, please reach out to your admin. We strongly recommend that you use an alternate authentication method to avoid being locked out of your accounts. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Get The Word Out About Your GoFundMe Campaign! Removing autofill data doesn't affect two-step verification. Unlike a password, we don't want you to remember this number. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. Q: Why when I try to use my camera to capture a Verified ID QR code it fails? It works for me. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem. Q: Do notifications work for non-Microsoft accounts? Q: Why does the app request so many permissions? Spice up your small talk with the latest tech news, products and reviews. A: No. If you want to be certain that your account is always secure, you should use the Authenticator app. We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code. If you want to see your OTP codes in screenshots or allow other apps to capture the Authenticator screen, you can. Whenever I try to enter a MS service (e.g. To set up the Microsoft Authenticator app Sign in to your work or school account and then go to your My Account portal. Some information from your storage is collected to diagnose the issue. Additionally, because the app stops running as soon as you close it, it won't drain your battery. Much thanks mate! There is no QR code to scan on my laptop using the authenticator app. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. We have recently implemented MFA with a conditional access policy. You can use this feature on a device where your work or school account isnt added. You can fill out a form to allow or deny Autofill for your organization andsend it to the Authenticator team. Can you get notifications for some accounts on the app, but not others? Unfortunately, there's no guarantee that App Lock will stop someone from accessing Authenticator. --If the reply is helpful, please Upvote and Accept as answer--. This setting can be turned on or off at any time. Run at startup. For your work or school account, your organization decides whether or not to allow one-click notifications. Microsoft's efforts with its Phone Link software are just the latest in a series of moves to more closely connect Windows computers with Apple's popular devices and services. To authenticate a user, push notifications confirm that the device registered with the authentication system is in his or her possession. Q: My one-time passcodes are not working. There is no alternate method since Phone/Text are disabled. Q: Can I take screenshots of my one-time password (OTP) codes on the Android Authenticator? A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Q: What if my employee or student has multiple work or school accounts? I guess i've never noticed this as the notifications have just stopped working recently. Enterprises can only enable passwords autofill for all or none of their employees at this time. What is the version of Microsoft Authenticator APP? A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled.